訂購需知 FAQ

香港訂單
Hong Kong Orders

工商區地址
Commercial & Industrial Address
非工商區 / 離島
Residential and Out-laying Islands
上午 11 時前落單
Orders before 11am
下午送到
Same day delivery
2 - 3 工作天送到
2 - 3 Working days
下午 4 時前落單
Orders before 4pm
下一個工作天送到
Next working day delivery
2 - 3 工作天送到
2 - 3 Working days
  • 周六和周日的訂單我們將在下周一處理。
  • 如果您訂購的産品缺貨,我們將通過電子郵件或電話與您聯繫
  • 如果需要修改或取消訂單,請盡快致電 (852) 2407 2332 或電郵 cs@yv.com.hk 與我們聯繫。
  • 訂單一旦發出,無法取消和修改。請您收到產品後按照退貨方式與我們聯繫。
  • Orders received on weekends & public holidays will be processed on the following working day.
  • We will inform you by email or by phone if your order is out of stock.
  • Please contact us by phone (852) 2407 2332 or by email cs@yv.com.hk as soon as possible if any amendment is required.
  • No changes or cancellation are allowed once order had been shipped.

送貨

  • 我們統一使用快遞發貨,滿HK$300港幣免運費。
  • 快遞單號將會在發貨後通過電郵發送到您的電郵地址,方便您查詢物流情況。
  • 請確保您的送貨地址的准確性,錯誤或無法投遞的地址可能會產生額外運費,如果您想更改收貨地址,請在訂購後盡快與我們聯繫。
  • 如果地址是非工商區域,離島及偏遠區域,默認配送方式為順豐站自取,如客戶需要派件, 可聯繫 (852) 2730 0273 , 客戶需支付30港幣的偏遠費或非工商附加費。

Delivery

  • All deliveries are by Local Couriers, Free delivery for orders above HK$300.
  • Courier Tracking numbers will be emailed to you once order is shipped.
  • Please ensure the accuracy of delivery address, incomplete or wrong address will incur additional courier charges.
  • All orders with residential or out-laying island addresses will be shipped to SF-Express.com pick-up stores only. SF-Express will send you an SMS when the shipment is ready for collection. (SF Express provides Door-to-Door Delivery Service for an additional HK$30)

支付方式

  • 信用卡 Visa, MasterCard, American Express, Discover, JCB, Diner's Club
  • Paypal
  • P-Card (Purchasing Card)
  • 銀行 / 自動櫃員機 (轉賬 / 入票)
  • 現金 / 支票 貨到付款 (只限本地工商區送貨)

注 : 我們的信用卡付款是透過 PayPal 平台的世界頂級系統 24 小時監控,偵測潛在欺詐交易,所有個人和財務資料均獲安全加密,確保你的私人資料安全。YV.COM.HK 是不會存儲或者查看到您的信用卡和財務資料,使你的帳戶安全更有保障。

Payment

  • Credit Card / Debit Card - Visa, MasterCard, American Express, Discover, JCB, Diner's Club
  • Paypal
  • P-Card (Purchasing Card)
  • Bank / ATM (Transfer / Deposit)
  • Cash / Cheque on Delivery (Only for orders with Commercial & Industrial Address)
Note : YOUNG VISION's Shopify ecommerce uses 128 bit encryption SSL and is certified Level 1 PCI DSS compliant. All our Credit / Debit Card payments are processed through Paypal's secure payment gateway to ensure all sensitive data is protected. YV.COM.HK do NOT have access to your Credit / Debit Card details.

海外訂單 International Orders

 

海外訂單
International Orders

亞太區
Asia Pacific
歐美,中東,其他
Rest of World
3 - 7 工作天
3 - 7 Working days
5 - 10 工作天
5 - 10 Working days
  • 周六和周日的訂單我們將在下周一處理。
  • 如果您訂購的産品缺貨,我們將通過電子郵件或電話與您聯繫。
  • 如果需要修改或取消訂單,請盡快致電 (852) 2407 2332 或電郵 cs@yv.com.hk 與我們聯繫。
  • 訂單一旦發出,無法取消和修改。請您收到產品後按照退貨方式與我們聯繫。
  • Orders received on weekends & public holidays will be processed on the following working day.
  • We will inform you by email or by phone if your order is out of stock.
  • Please contact us by phone (852) 2407 2332 or by email cs@yv.com.hk as soon as possible if any amendment is required.
  • No changes or cancellation are allowed once order had been shipped.

送貨

  • 我們使用 DHL / HK POST 配送海外訂單
  • DHL / HK POST 的快遞單號將會在發貨後通過電郵發送到您的電郵地址,方便您查詢物流情況。
  • 請確保您的送貨地址的准確性,錯誤或無法投遞的地址可能會產生額外運費,如果您想更改收貨地址,請在訂購後盡快與我們聯繫。

Delivery

  • All deliveries are by DHL / HK POST
  • Courier Tracking numbers will be emailed to you once order is shipped.
  • Please ensure the accuracy of delivery address, incomplete or wrong address will incur additional courier charges.

支付方式

  • 信用卡 Visa, MasterCard, American Express, Discover, JCB, Diner's Club
  • Paypal
注 : 我們的信用卡付款是透過 PayPal 平台的世界頂級系統 24 小時監控,偵測潛在欺詐交易,所有個人和財務資料均獲安全加密,確保你的私人資料安全。YV.COM.HK 是不會存儲或者查看到您的信用卡和財務資料,使你的帳戶安全更有保障。

Payment

  • Credit Card / Debit Card - Visa, MasterCard, American Express, Discover, JCB, Diner's Club
  • Paypal
Note : YOUNG VISION's Shopify ecommerce uses 128 bit encryption SSL and is certified Level 1 PCI DSS compliant. All our Credit / Debit Card payments are processed through Paypal's secure payment gateway to ensure all sensitive data is protected. YV.COM.HK do NOT have access to your Credit / Debit Card details.

退換貨服務

  • 客戶可以在訂購後7天內退還貨品。
  • 退還的貨品必須維持原狀: 即未經穿著/使用, 放於沒受損壞原裝品牌包裝盒及包裝袋, 而且所有價錢牌均完好無缺。
  • 貨品必須是可以接受退換的
  • 如果可以,請電郵我們您的訂單號和您的不正確或損壞的物品的圖片,以便加速處理。
  • 欲了解更多信息,請隨時與我們聯繫。
注:關於退換貨費用取決於訂單細節。請注意, 退貨時不設退還運費。

Returns & Exchanges

  • You can exchange / return your order for up to 7 days from the purchase date.
  • Products must be in original condition, with all tags attached, and must be returned in the original undamaged box and/or packaging.
  • Exchange / return items must not fall under the list of non-refundable brands / items.
  • If possible, please email photo of product to speed up the exchange / return process.
Please note that we will not be able to provide a refund on any shipping fees charged for the original order.

聲明

www.yv.com.hk 永久保留修改本網站,以及更新規章制度的權利。
YOUNG VISION 有權隨時改變網站描述的產品或服務。

感謝您的支持。

豐輝資訊(香港)有限公司
香港葵興葵榮路1-11號金城工業大廈5樓C室。
YOUNG VISION (HK) LIMITED
5/F, Kam Shing Ind Bldg, 1-11 Kwai Wing Road, Kwai Hing, Hong Kong.
客戶服務熱線 Hotline : (852) 2407 2332 電郵 Email : cs@yv.com.hk
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